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Technical Support & Help Desk

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E-Virtual technical support services can help you maximize the return on your outsourcing & technology investments. Working with the best infrastructure, technology and team, our technical support service stands out in the competition primarily because of the EVS approach towards first time resolution.

We have been working with international clientele for years and the successful “3-T” formula has always helped us in achieving greater quality and build rapport.

The EVS 3-Ts

Technology, Training & Team

It is evident that technical support cannot run efficiently on outdated, old and loosely implemented technology. E-Virtual Services invests enough resources on a regular basis to keep ourselves up to date with latest available technology.

“Once, CEOs of two giant fortune 500 corporations were having lunch together when one of them asked. Why do you spend so much on training every month? What if people you train leave the company? Won’t it be a big loss to you?

The other gentleman replied with a courteous smile – I am more worried about the cost I will pay if I don’t train them and they never leave.”

We truly understand the criticality of training each individual for the overall growth of company, and have our technical team and the management actively participate in several technical, sales, communication & interpersonal skills and management trainings round the year.

Great Infrastructure, best of technology and world class machines doesn’t form companies but only buildings good to look at. It’s the people who make a company what it actually is. The management at E-Virtual Services has extensive experience in managing international projects for BPO and KPO giants. The executive level teams here are chosen after thoroughly scrutinizing the market on a look out for the best of skills and go through rigorous training programs before graduating to the production floor.

Supported Operating Systems -:

  • Windows Vista
  • Windows XP Home
  • Windows Millennium
  • Windows 2000 Professional
  • Windows 98 Second Edition
  • Windows 98 First Edition
  • Windows XP Professional
  • Sun Solaris

Supported Database Software

  • Oracle
  • DB2
  • Sybase

Supported Hardware

  • Desktops
  • Laptops
  • Sound Cards
  • Video Cards
  • Ethernet Cards

Networking Devices

  • Dial –up and DSL/cable modems
  • Ethernet cards and adapter
  • Wireless network components
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