E-mail support has found its way as a main service and support category in itself equally important to voice or chat support. Apart from being cost effective than voice support, e-mails serve a purpose that voice calls never can.
Educating the customer with written documentation eventually helps in creating awareness, empowering and equipping them with data to rely on for self help in future, resulting in reduced number of contacts for the same issue. It helps in increasing the overall customer satisfaction and further reducing your outsourcing costs.
E-Virtual e-mail Support Services are highly cost effective and designed, keeping your customers, employees and ROI in mind. Equipped with the latest in technology and professed e-mailing staff, you can be assured of the service level agreement being always followed and maintained hundred percent.
After all, better customer service always results in more sales and revenues.