FAQ

Question: Where are you located and why should I choose EVS?

Answer: We are actually a global company with offices between ours and our affiliates all around the world! Our primary operations offices are in New Delhi, India, and our main marketing/ sales offices are located in Minneapolis Minnesota. What sets us apart from many companies is that we can do everything for your company virtually instead of just one or two. There are many companies that specialize in one area such as Virtual assistance, internet marketing, call centers, website development, translation, etc.; but we are all of those and more. If it can be done digitally and you can imagine it, chances are we can do it!

Question: What are your office hours?

Answer: Since the majority of our clients are from US, most of our VA's are working at US timing 9 am - 5pm EST Monday through Friday. To accommodate needs of clients in other locations such as Europe we also have another shift from 10 pm to 6 am EST as well. By special request we can accommodate nearly any hours for your VA or team you would like as we have some processes working 24/7

Question: What are the skills sets of your VA's?

Answer: We have Virtual Assistants with a wide variety of skills. E Virtual Servcices can take on anything that can be done over the internet and phone. Some of the common task that we do on a regular basis are

• data entry,
• making/ receiving phone calls,
• web research,
• invoicing help, pay roll processing,
• HR/ recruiting help,
• email management, newsletters
• website updates
• MS Office help (Word, Excel, PowerPoint and Access),
• Real estate support (short sales, listings, posting properties),
• social networking (twitter, facebook, LinkedIn) etc.

Our capabilities are not limited to only these tasks, and as long as you can provide training, we can help you with basically anything that can be done remotely. We also have a web development team if you need help in designing a new website or maintaining your existing website. The rate for web design or development team is $15 an hour. We can also give you a project based quote if it's a fairly large project. Just let your VA know that you need some help from our web team and one of our Web Project Managers will reach out to you as soon as possible.

Question: Would I be assigned a dedicated Virtual Assistant (VA)?

Answer: Yes, you would be assigned a dedicated virtual assitant who will be your main point of contact on a regular basis. Just treat your VA as your regular employee and train them on how you want things done. Our virtual assistants are thoroughly trained on most of the regular jobs that we receive from our clients, however since each client has their own requirements, we recommend you to spend some time initially with your dedicated VA to explain what you need to get done and how you need them done. Spending a little time with your assistant in the beginning will help you save time in the long run and achieve the exact results you will want.

Question: How do I communicate with my VA?

Answer: You will be provided with their direct email id and US phone number and you can get in touch with them any time you wish. We provide options for:

• email
• phone
• skype
• video conference
• live chat
• any other collaboration software of your choice

Question: What happens once I sign up?

Answer: You will be contacted by one of our Team Leader within 12 to 24 hours after your sign up and they will assign you a dedicated assistant who they think will be the best candidate for you depending on your requirements. Typically you can start sending your work the very next day after you sign up (within 24 hours)

Question: What if I am not happy with the current Virtual Assistant?

Answer: You can always reach your Team Leader directly and discuss any concerns that you might have if you are not safisfied with the current VA. We can always assign you a new VA if needed. If something else is not going well on your project or you would like to contact customer service, please email

Question: What is your hourly rate?

Answer: Yes, we do provide an hourly rate service for $15 per hour. However we encourage our clients to take advantage of our monthly plans with hourly rates as low as $5 per hour. Our plans are designed in such a way that the higher the plan amount, the lower will be your hourly rate.

Question: How do I keep track of my hours used by my VA?

Answer: You will be sent a task report on a regular basis at the end of the shift with the name of the project that you have assigned, time taken to complete each project, status of the project whether its completed or not and if not completed, the reason for that. You will also be provided a username and password to login to our admin area from where you can pull up a daily, weekly or monthly task report. You can use the same admin area to export your contacts for email management and also to update your address or payment information.

Question: What happens if I go over my allotted hours?

Answer: You will be notified by your VA if you are about to go over your hours. There are 2 options available. You may:

1) buy additional hours at $15 per hour,

2) or you can just ask the VA to let our Accounts department renew your account when you go over regardless of your renewal date. For example if your original renewal date is on the 1st of each month and you already went over the hours by the 20th of the month, you can just ask your VA to renew your account on the 20th and your next month's billing cycle starts from the 20th and will last for the next 30 days.

Question: What if I have additional questions?

Answer: If you have any additional specific questions that are not answered on this page, feel free to use our contact us form or send an email directly to info@evirtualservices.com and we'll get back to you within 24 hours with the answers to your questions via email or phone.

If you are ready to hire a virtual assistant, just select the plan that fits your budget, sign up and enjoy the free time that you could save by using our VA service. Your VA will get in touch with you with their contact info within 24 hours of your sign up. We look forward to start working for you and provide you excellent customer service.

Question: What security measures do you take to protect my privacy and information?

Answer: Our operations are very secure and well designed to keep sensitive data as safe, if not more secure than it would be in your own offices.

1. Our offices and machines are all highly monitored.
2. We use a secure firewall, on a password encrypted network to ensure integrity.
3. All employees are supervised continually and are provided technical support to guarantee that operations run smoothly.
4. All systems use Windows operating systems, Microsoft Office software, remain in our offices at all times, and are protected by Anti Virus software.
5. We are registered with the Data Protection Act. We follow all the requirements as per the Data Protection Act's Requirement.
6. We have internet firewalls, and internet restriction policies,Physical security of our offices:
7. Fingerprint based entry and exit, IP based security cameras, 24 hour security personal on duty, and no writing material or mobile phones allowed on the operations floor. Your details will always be 100% secure.
8. We also use top notch SSL encryption to make sure your data stays safe and protected. Our assistants can’t access any of your personal information that you have provided in your account unless you specifically grant them permission so they may purchase things on your behalf for example.

Question: How do I contact E Virtual Services?

Answer: At E Virtual Services we are available to you directly during our business hours listed or any time via email or voicemail and will get back to asap if we cannot take your call. Simply call 1-888-471-5624, email info@evirtualservices.com

Give specific and detailed descriptions of what you would like done and offer direction on how you would like this task executed. Once you have signed up, you may contact your virtual assistant anytime directly. If you have additional questions or concerns you may always contact your team leader, your sales agent, or customerservice@evirtualservices.com

Question: Are there any start up fees?

Answer: There are absolutely no startup fees for hiring a virtual assistant because we are that confident you will love our services. The only fee will be the monthly subscription if you are hiring a virtual employee for the hourly rate at which they will be working.

Question: How do I unsubscribe my membership?

Answer: Although this is very rare since most of our clients are very satisfied with their virtual assistant, sometimes due to outside factors (ie. vacation, illness, or business changes) a client may wish to unsubscribe from their VA. You can cancel your virtual assistant service at any time by email, call or unsubscribe via the evirtualservices.com portal before your next billing cycle begins if you are on the flex plan. If you have a contract rate, your subscription will continue until your subscription period is over.

Question: Can I share my membership with other friends or co-workers?

Answer: Yes our business plans allows multiple users, but only within the allotted hours in the plan purchased. You may specify which users will have access to your account at the setup of your acocunt, or you may add users at a later time.

Question: How does E Virtual Services virtual assistant bill?

Answer: Plans will be automatically renewed on a monthly basis starting from the date you signed up. We will bill the monthly subscription fee to the credit card you provided to us during registration and your membership will automatically renew for following month without prior notice, unless you cancel your membership. You must cancel your membership before it renews for the next month’s fees, with at least a 30 day prior notice period.

Question: What is E Virtual Services virtual assistants refund policy?

Answer: We try our very best to make sure that every client is as satisfied as possible. However once a membership fee is processed we will be unable to grant refunds not including exceptions stated in the TOS. If you plan on discontinuing membership you can cancel before the next cycle begins. If you are unhappy with a project, we will reassign you to another agent, and fix it until it meets your requirements.

Question: What type of tasks can the Virtual Assistant execute?

Answer: Tasks can be of any type, which do not require a physical presence & can be executed using a phone or computer. Please contact us to know how we can execute your tasks. We will discuss and understand your scope of requirement and assign a Virtual Assistant who has the right background, education and expertise to work on your projects

Question: How do I set it up?

Answer: Click the Signup now link & choose the time plan which suits you. Follow the signup link. Once you complete this step, you would be called by our Senior Managers to understand your requirement. Once we confirm that we can undertake your tasks, Non Disclosure agreement & an online invoice will be emailed to you.

After the account is setup, you will receive a welcome call & email from your dedicated virtual assistant. You can then start assigning tasks.

Question: How long does it take to start the services?

Answer: We can setup your account instantly and Virtual Assistant will be allocated to your account the same day or the next business day if the task is urgent. Under normal circumstances we need 1-3 business days to start the services.

Question: Can the Virtual Assistant make outbound calls?

Answer: Yes, the Virtual Assistant can make UNLIMITED outcalls to local and national numbers in your country. We can even make international calls to few countries as a part of the deal, please contact us to see if your requested countries are available as part of the deal. To call premium rate numbers or any, extra charges apply.

Question: What qualification does the Virtual Assistant have?

Answer: At Evirtual Services, our quality sets apart from our competition by the people we hire. We search out and hire the best people from some of the most highly esteemed universities in India. We truly believe that the quality of our workers is a direct reflection of our company, and therefore strive to hire only the best employees. All virtual assistants have a minimum of a bachelors degree or be completing either a Masters Degree, or a PHD. Some of our workers have proficient work experience in their fields as well to bring additional expertise to the table.

Most Evirtual Services employees are comparable in skill to certified professionals and experts in the USA, but can achieve the same goals for you more efficiently, and for a fraction of the cost! Our VA’s speak good English and have clear and neutral accents. If you would like to hear sample voice recordings of our Virtual assistants, please send us a request

Question: Can I hire Virtual Assistant with qualifications such as an MBA in a specific field such as Technical, Engineering, Medical Degrees?

Answer: Yes we have staff with MBA degrees with Technical Backgrounds such as Web Design, Internet Marketing, Search Engine optimization, Graphic Design, Accounting, Medical, Engineering, and more! Simply request a specialty and our professional HR team will assign a VA to you with expertise in that specific area.

Question: How Can I get Started with a 5 hour free trial with a virtual assistant right now!?

Answer: Signup on our website, dial 1-888-471-5624, or email info@evirtualservices.com with your name, number, and a brief description of the types of tasks you would like to be done by your assistant. We will contact you back within 48 hours and get your virtual assistant started asap!