Extremely pleased on the handling of my website. The staff were helpful, especially Jop who continues to update me. The boss "Deepak" understood very well the challenges of customers with less fund and give me approximately 60% discount for the whole year. I will not hesitate to reco...
Aurea Phillip
E Virtual Services offers many services at a resonable price. I have an assigned Administrative Assistant ,who works for me, 40 hours a week. Eventhoug...
Evirtual Services have proven to be a safe and effective company to handle the online needs of my business, while educating me and offering insight into the highly competitive world of internet marketing. The project manager, SMO department, and SEO department at EVS have been extremely profes...
Andre R.
These guys designed me a professional website for my insurance business for about half of what most of the other companies were quoting. I was really im...
I used their SEO services and was able to increase my web traffic last month by 78%! I have seen a big increase...
These guys designed and registered my website for me, and all I have to do is pay a low monthly fee for them to...
I realized that my business needed a Web Site and had been calling around for price quotes when I got a call from E Virtual Services. Th...
Testimonial: E virtual services provides good service for achieving the goals of your company. My personal assistant helps me stay organized and helps manage my life. Thanks
Thank you for this quality based, low-cost website. I am impressed with your services, and I will recommend all my friends to you for low cost web applications<...
I own a small motor manufacturing company and decided to switch my customer support call center to E Virtual Services. I wasnt sure how I would like it, but after tr...
Customer Retention |
|
|
Customer retention is a very critical business function working on improving company’s image as retaining an existing customer is equally, in fact more important than creating new ones. A customer very seldom leaves a service provider because of reasons that are not in the control of the company such as, geographic location change, miss-happenings etc.
It is seen that more than 80% of the times, a customer switches after encountering a bad experience with the company. As for a customer, the support department acts as the face of a company interacting with customers, most of the grievances are created at the customer service level and if not looked after properly, results in termination of the contract between your company and consumer.
Companies that have a small customer base, it is not required for them to have a dedicated customer retentions department, as the in-house customer service or customer support division can look after retentions and address every customer on a personal basis. However, for large corporations who cater to millions of consumers with telecom, IT, insurance and other services, managing a separate retentions department could be an extra cost and added burden to the corporation.
With so many choices available today, it does not even take a fraction of a second for your customer to switch to another service provider. E-Virtual Services is an expert to manage your customer retention with our experienced professionals to provide high quality customer service. With our unique (AER) strategy (Address - Empathize - Resolve), you can be assured to have over 90% unhappy customers forget the past and get back to your services with new expectations. Your customers are more likely to stay loyal for that “extra support” that everyone seeks from a service provider.
